1. Introduction
Labourwatchonline (referred to as “Labourwatchonline”, “we”, “us”, or “our”) operates a website that connects users with handyman and labour services. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform (the “labourwatchonline.com”). It also informs you of your rights under Nigeria’s Data Protection Act 2023 (NDPA) and the General Application and Implementation Directive (GAID) issued by the Nigeria Data Protection Commission (NDPC).
By accessing or using Labourwatchonline, you agree to the terms of this Privacy Policy.
2. Who We Are (Data Controller)
Labourwatchonline is the “Data Controller” of your personal data. This means we are responsible for deciding how and why we process your personal data.
Business Name: LABOURWATCH LTD
Address: 3 Oku Village Road, Uyo, Akwa Ibom Sate
Contact Email: support@labourwatchonline.com
Data Protection Contact: [Name and Email of your Designated Data Protection Contact or Officer, if any]
If you have any questions about this policy or how we handle your information, you can contact us using the details above.
3. Personal Data We Collect
To provide, improve, and secure our services, we collect the following categories of personal data:
A. Information You Provide to Us
• Account Information: When you register (as a client or as a handyman/service provider), we collect your full name, email address, phone number, NIN, physical address (if required for service delivery), and a profile picture (for handymen).
• Service Information: Details about the handyman or labour services you request or offer, including your location, service category, and any specific instructions or descriptions related to the job.
• Payment Information: We may collect billing details, such as your payment method information (e.g., card details, bank account information) when you pay for services through our Platform. Note: Labour Watch does not store payment card details. Payments are processed securely through the license third party payment processors.
• Communications: Information you provide when you contact our customer support team, leave reviews or ratings, or participate in surveys or promotions.
B. Information We Collect Automatically
When you visit or use our Platform, we may automatically collect:
• Usage Data: Your IP address, browser type, operating system, referring URLs, pages visited, time and date of visits, and other browsing activity.
• Location Data: Your approximate or precise geolocation data (with your consent) to connect you with nearby handymen and for dispatch purposes.
• Device Information: Information about the device you use to access our Platform, such as device ID, model, and mobile network information.
C. Information from Third Parties
We may receive information about you from third parties, such as:
• Verification Services: To verify the identity or background of handymen/service providers for safety and security purposes.
• Social media: If you log in using a social media account (e.g., Google, Facebook, Instagram), we may receive your name and email address from that service.
• Payment Processors: To confirm payment transactions.
4. How We Use Your Personal Data (Purposes & Legal Basis)
We process your personal data only for specific, legitimate purposes as required or permitted by the NDPA.
The legal bases we rely on include: Consent, Contractual Necessity, Legal Obligation, and Legitimate Interests.
We use your information for the following purposes:
• Purpose: To Provide and Maintain Our Platform – To create and manage your account, facilitate connections between clients and handymen, process payments, and provide customer support.
• Legal Basis: Contractual Necessity (to perform our agreement with you).
• Purpose: To Improve and Personalise Our Services – To analyse usage trends, monitor the performance of our Platform, develop new features, and personalise content (e.g., showing you relevant handymen).
• Legal Basis: Legitimate Interest (to improve and grow our business and user experience).
• Purpose: To Communicate with You – To send service-related notifications (e.g., job confirmations, receipts, reminders), respond to your inquiries, and send marketing communications (if you have opted in).
• Legal Basis: Legitimate Interest (for service communications) / Consent (for marketing).
• Purpose: To Ensure Safety and Security – To verify the identity of users, detect and prevent fraud, abuse, or illegal activities, and enforce our Terms of Service.
• Legal Basis: Legal Obligation / Legitimate Interest (to maintain a secure platform).
• Purpose: For Legal Compliance – To comply with applicable laws, regulations, court orders, or other legal processes.
• Legal Basis: Legal Obligation.
5. Sharing Your Personal Data
We do not sell your personal data. However, we may share your information in the following circumstances:
• Between Users: When a client requests a service, necessary information (e.g., name, location, service details) is shared with the handyman to facilitate the service. Similarly, handyman profile information is shared with clients.
• Service Providers (Third-Party Processors): We engage trusted third-party companies to perform services on our behalf, such as payment processing, data analytics (e.g., Google Analytics), cloud storage, customer support tools, and identity verification. These providers are contractually bound to protect your data and comply with the NDPA.
• Legal Authorities: We may disclose your information if required by law, in response to a valid legal process (e.g., a court order from a Nigerian court), or to protect the rights, property, or safety of labourwatchonline, our users, or the public.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership.
6. International Data Transfers
We primarily store and process your personal data within Nigeria. However, some of our service providers (e.g., cloud hosting or analytics tools) may operate in countries outside Nigeria.
We will only transfer your personal data outside Nigeria in compliance with the NDPA and GAID. For such transfers, we will implement appropriate safeguards, such as using standard contractual clauses approved by the NDPC or relying on an adequacy decision where the recipient country ensures an adequate level of data protection.
7. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, destruction, or alteration. These measures include:
• Encryption: We encrypt data during transmission (using SSL/TLS technology) and while at rest where feasible.
• Access Controls: We restrict access to personal data to only those employees, contractors, and agents who need it to perform their job functions.
• Regular Audits: We conduct periodic security assessments and vulnerability scans.
While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Account Data: We keep your account information for as long as your account is active. If you close your account, we will retain your data for a reasonable period (e.g., to resolve disputes, enforce our agreements, or as required by law).
• Transaction Data: Records of service transactions (e.g., bookings, payments) will be retained for up to [e.g., 7 years] to comply with tax and financial regulations.
• Marketing Data: If you have consented to marketing, we will retain your data until you withdraw your consent.
When your data is no longer needed, we will securely delete or anonymise it.
9. Your Data Subject Rights
Under the Nigeria Data Protection Act (NDPA) 2023, you have certain rights regarding your personal data, including the rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing where applicable.
To exercise any of these rights, please contact us at: support@labourwatchonline.com. We will acknowledge and respond to your request within one (1) month of receipt, except where a longer period is permitted by applicable law.
• Right to Access – You can request a copy of the personal data we hold about you.
• Right to Rectification – You can ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten) – You can request that we delete your personal data where there is no compelling reason for us to continue processing it.
• Right to Restrict Processing – You can request that we suspend the processing of your personal data in certain circumstances.
• Right to Data Portability – You can request a copy of your data in a structured, machine-readable format and ask us to transfer it to another controller.
• Right to Object – You can object to our processing of your data based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent – If we are relying on your consent to process data, you can withdraw your consent at any time.
• Right to Lodge a Complaint – You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) about our data protection practices.
10. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect usage data, enhance your user experience, and analyse website traffic. Cookies are small text files stored on your device.
You can manage your cookie preferences through your browser settings. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. However, if you disable cookies, some parts of our Platform may become inaccessible or not function properly.
11. Children’s Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and you believe your child has provided us with personal data without your consent, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We may also provide you with additional notice (e.g., via a pop-up on the Platform or by email). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Complaints
If you have any concerns or complaints about how we handle your personal data, please contact us directly using the details in Section 2.
If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC):
Website: https://ndpc.gov.ng/
Address: No. 12 Clement Isong Street, Asokoro, Abuja, FCT, Nigeria
Email: info@ndpc.gov.ng
14. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Email: support@labourwatchonline.com
Phone: [Your Contact Phone Number]